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Estimated Arrival 2 - 5 Business Days. All orders made on Fridays will not be shipped till Mondays unless that Monday falls on a holiday  


You can initiate a return for most new and unopened items for refund. We inspect all returned items and award a replacement or issue a refund, a partial refund for opened or used products if product policies gives exceptions .You must return items to our return facility, in new or unused condition with all original materials included with the shipment. If the return is a result of our error or defective product Due to Our Error , we will refund the full cost of the merchandise and shipping charges. . If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

All returns are required to have a Return Authorization Number issued within 15 days. Once the Return Authorization Number is acquired, you must return the item(s) promptly. All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow up to 30 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:

We will need your order number and the Item ID number of the product you wish to return.

 Iconic Pet, LLC will  provide a return/refund for any damaged or defective products, as long as any claims are placed within the agreed upon fifteen (15) days of the product being received.

Any Iconic Pet,product provide a fifteen (15) day return policy during which Merchant’s buyer, may return any Iconic Pet, product undamaged (at their own expense) for any reason at all. Iconic Pet, LLC will not issue any return authorization number for any claims placed on a product after fifteen (15) days of being received

Wrong Address:

Any and all fees associated with a wrong address provided (including address correction). There will be a 20% restocking fee for all packages returned resulting from a wrong address being supplied .


Holiday items

Warranty's given by Manufacture has to be sent to them for replacement or refund

Piddle Place - Not eligible for return and will not qualify for a credit, due to hygienic reasons

Doggles – Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.

Litter Kwitter – Not eligible for return and will not qualify for a credit.

Refused Orders - Should you decide that you/they wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.

Restocking Fee Breakdown

15% Restocking Fee:

Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors

All items not listed above are subject to a 12% Restock Fee some


If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.

Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher's items are not eligible to be waived.